How We do Incredible Customer Support


We frequently get inquiries on the 'most ideal' approach to utilize Highrise or how we use it. What are our mysteries? We'll begin sharing some of them. 
While we use it from multiple points of view nowadays (spoiler alert — a greater amount of these coming in up and coming posts!), one of our generally visit and regularly continuous utilizations is as our client service inbox. Here's the way that works for us: 
The assistance structure on our site sends an email to our gmail account: support@highrisehq.com 
We included a different 'Backing' client in Highrise related with our support@highrisehq.com email address: 
We likewise use undertakings to dole out API and specialized passes to our architects. This gets a greater amount of the group talking with our clients and utilizing Highrise, which is an incredible reward. 
Utilizing Highrise as our assistance work area has extraordinarily expanded the measure of time we go through in Highrise consistently and straightforwardly added to a large number of the element improvements we alluded to above. We trust you're getting a charge out of them as much as we may be! 
Also, here's a non-device tip on help: Don't be so quick to close your help cases. 
Toward the finish of our help cases we attempt to pose open finished inquiries like "Does that help?" To ensure we did in fact help or leave it open for extra explanation. 
We don't follow measurements like what number of inquiries are replied in a day or hour since a portion of our best bits of knowledge originate from ensuing discussions and more profound inquiries regarding why. We may recommend conceivable elective thoughts or other famous element demands (for example conceivably something we're right now taking a shot at). 
So in the event that we begin posing you a greater number of inquiries than you expected in a help demand, presently you know why :). Chris Gallo, our head of help composed an incredible blog entry for a spell back on this point. We additionally posted a more drawn out rendition of the considerable number of devices we use for our Support in a visitor blog entry with Jotform.

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